Privacy policy
Last updated: October 2026
This privacy policy explains how O&L Pest Control Pty Ltd (ABN 14 659 157 249), trading as O&L Pest Control ("we", "us"), handles personal information collected through this website. We aim to collect only what we need to answer your enquiry and do the job you ask us to do.
What we collect
When you send a quote request through the form on this website, we collect the details you enter:
- your name
- your phone number
- your email address
- your suburb
- the service you need and the message you write
If you call or email us, we'll also have your phone number or email address and anything you tell us.
Why we collect it
We use your details to reply to your enquiry, arrange an inspection, give you a quote, carry out and follow up on the work, and keep a record of jobs we've done for you. We won't use your details for anything unrelated without asking you first.
How the website form works
Our quote form is processed by Web3Forms, a third-party form service. When you press send, the details you entered are passed to Web3Forms, which delivers them to our business email. Web3Forms handles that information under its own privacy policy, and may store or process it outside Australia.
Google Maps
Some pages show an embedded Google Map of our service area. The map is loaded from Google, so Google may receive technical information from your browser, such as your IP address, when the map loads. Google's use of that information is covered by Google's privacy policy.
Who we share it with
We don't sell, rent or trade your personal information. We only share it where we need to in order to do the work (for example, with your strata manager or property manager if you ask us to), where the law requires it, or with the service providers described above.
Keeping it secure
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, and we delete or de-identify it when we no longer need it.
Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it, by emailing info@oandlpestcontrol.com.au. We'll respond within a reasonable time.
Complaints
If you have a concern about how we've handled your personal information, please email info@oandlpestcontrol.com.au first so we can try to fix it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
Questions about privacy? Email info@oandlpestcontrol.com.au or call 0493 063 287.